The Phoenix Practice

The Phoenix Practice 2016-02-17 Person 1 5 0

Dear Dr's Stein, Uzoku and Davis I had the unpleasant experience of trying to make an appointment for my daughter who has recurrent tonsillitis. I waited 15 minutes before i got through to your automated service and then the phone was answered by Jeeva. He was abrupt and rude and when I said i had poor reception where i was working and that i may not be able to receive the triage call back, he informed me it was none of his business and not his problem. I then went on to say i was a consultant and that if possible could i speak with the doctor (Davis) now he said (incredibly rudely) i dont care if you are a consultant and went on a socialist tirade about equality etc. I did warn him that he was being rude and he repeatedly said he did not care. When i gave him the extension number of the desk i sit at and said it was Portsmouth hospital, he made me look up the number when clearly that should be in his remit as administrative staff. He then ranted about the fact that he does not go around telling people his son is a doctor (actually said this five times). I do have respect for all of your clinical abilities and have been happy with the care you all have provided over the last 12 years to my family, however this man and as i see it from the blogs about your practice, the front line staff are just not fit for their purpose and are frankly giving your practice a bad name. This is not the first bad experience i have had dealing with your receptionists and i will be making a formal complaint about Jeeva (who clearly needs some training or should not be dealing with patients). This man is clearly not suited for the position he is in and fails to understand that there is a certain flexibility required regarding call back and necessary adjustments which need to be made.Could you please pass this onto your practice manager and confirm receipt. Sincerely Dr Michael Joffe

The Phoenix Practice 2016-01-19 Person 3 5 0

Generally the drs are good. They are always helpful. Personally I prefer Dr Uzoka. He is always thorough in examination and listens, does not rushes you. The only negative aspect of the surgery is the reception/admin staff of the surgery. Most of them are doing a great job but there is one gentleman who is really rude and unhelpful. So far, I have managed to get an app every time I needed and I have been registered with them for 4 years.

The Phoenix Practice 2016-01-13 Person 3 5 0

I love the doctors and their care but it is often too distressing calling in as a patient with mental health issues. This is often due to the receptionists abrupt communication, and clear lack of compassion or simply courtesy when it comes to explaining gp policies. A little empathy would be nice, or is that too much to ask? There have been too many occasions where I have felt close to tears having called in.

The Phoenix Practice 2015-12-30 Person 2 5 0

the doctors are great - especially Dr Uzoka and Dr Stein. The reception staff cannot be more rude or uncaring - I know they have a difficult job to do - but they really are the worst I have ever experienced in any medical context. There are signs everywhere saying do not be rude to the reception staff - I wish there were signs saying dont be rude to patients. I cannot stress enough how bad this makes the experience as a patient - the reception staff need changing or radically retraining.

The Phoenix Practice 2015-12-14 Person 1 5 0

I have been a patient of this surgery for years. Doctors Uzooka and Stein are great and caring people. Rest sorry but not, trying to get you done and gone. Reception is a disaster....because of one person everyone knows him as this is an older man with glasses...rude if discussion is not going in his way he will hang up, it is a joke but with number of people growing in London theybsimply don't care. Change receptionist and all will be fine.